Welcome to eCloudz specialty rewards program overview. Here is a list of frequently asked questions. 

Q. How do I redeem my points ? 

A. Your points are all stored electronically on our website at 

1) Go to 

2) Log into your account with your password 

3) Once logged in, click the crown on the bottom left of screen, that will take you to your reward options.

4) Click on the redeem $5, $15, $25 or $90 off, and it will then display a code. I copy of the code will also be sent to your email.

5) Display the code at check out either at our Sudbury Vape shop location or online. The coupon value will be automatically subtracted from the total. 

Q. How do I access my Account online? 

A. If you haven't  hit the sign up  link provided via email after your first purchase, then please send us an email and we will resend you a account activation link. 

Q. I forgot my password and cant access my account? 

A. There is a forgot password option on the login page, tho it is barely visable. however if you cant locate the link, please feel free to email us and we will forward a reset link to your email.


Q. How much rewards do I earn of each purchase?

A. You earn 10 eCoinz for every dollar spent at our store ( online or Sudbury location ) . Those ecoinz in turn, are exchange for cash coupon codes. The dollar value for each amount of ecoinz varies for example. 

1000 eCoinz  = $5 off 

2000 eCoinz  = $15 off 

etc.... The more eCoinz you save the bigger the savings. 


Q.  How else can I earn eCoinz, other than shopping?

A.  There are a variety of ways to earn eCoinz as a member of our rewards program. Below I will list a few ways to earn, also how to find your options & use them.

1) Activate your Account! One of the easiest and first ways to earn would be to activate your account by signing in at under account. Use your email given at sign up. Then choose  your own unique password. We also send all of our new customer a link for easy sign up. If you haven't received your link or need help. Contact us at or by phone at 705- 805 - 0343 We'll be happy to help.